Global businesses need a global outlook, and it is vital that their communications and customer service offerings are consistently available to customers across the world
Former German Chancellor Willy Brandt once said: “If I am selling to you, I speak your language. If I am buying from you, dann müssen Sie Deutsch sprechen” (you must speak my language). Being able to communicate with potential clients and customers in their native language is highly beneficial, not least due to the level of respect you are able to show, and the better customer experience you are able to provide. Outsourcing customer service or marketing departments who are able to communicate with your customers in this way is therefore essential. For those looking to talk to customers in multiple regions, outsourcing becomes an issue, as different languages and teams, potentially scattered across the globe, may be employed. It doesn’t have to be that way, however…
The Benefits of Outsourcing with Ant Marketing
Based in our Sheaf Quay offices in Sheffield, we currently employ over 50 professionals from every continent in the world (except Antarctica)! Our team collectively communicates in over 30 languages and dialects, and are available around the clock, dependent on our clients’ needs. Our international department offers a full range of our services including sales, customer service, market research, lead generation and appointment setting across the EMEA regions, developing countries and BRIC nations.
The on-shore nature of our operations, as opposed to overseas outsourcing is beneficial for a number of reasons…
Time Efficient – The resources needed to manage and track the progress of multiple international teams is drastically reduced, as is the need for overseas travel.
Cost Efficient – The cost of duplicating operations across countries or regions is reduced, as is the cost of travel and expenses, and other costs associated with managing and monitoring multiple outsourced operations.
Consistent Service – Results, analysis and the full service and experience is consistent across the board when outsourcing to an on-shore agency, due to the same management, technology and training being employed throughout all of your campaigns.
Compliance and quality – High standards of quality control and relevant regulatory compliance will be applied at all times across all regions.
On-shoring international operations gives the benefits of consistency and integration, and Ant Marketing’s in-house facility gives clients flexibility to combine national and international campaigns and operations in a single source. We deliver consistent results for our clients and an integrated solution with comprehensive monitoring and reporting on a country-by-country basis. If you would like help with your international operations, please get in touch.