Your intelligent
contact centre experts
At our contact centre, we empower skilled people with the latest technology and insight, enabling them to deliver truly outstanding customer experiences for you.
✔︎ Support in 20+ languages
✔︎ 24/7 customer service support
✔︎ Future forward contact centre
✔︎ 35+ years of industry experience
Intelligent contact
Skilled talent, knowledge-based processes and cutting-edge technology. We’re uniquely positioned to help grow your brand.
Whether it’s business development or customer experience we have it covered.
We listen to your objectives and use our knowledge, expertise and experience to build the most appropriate innovative customer contact solutions for success. Our scalable service is omnichannel and multilingual, giving you all the options required to deliver a world-class customer experience.
We provide continual support to ensure you achieve your goals and always endeavour to deliver beyond your targets.
The future of contact centres - We redefine customer engagement
through innovation.
At Ant, we deliver smart, scalable contact centre solutions - from outbound sales to omnichannel customer service and experience. We’re results-driven, focused on ROI, and committed to supporting our clients every step of the way.
What do you
need help with
Intelligent
contact - More than just a call centre
To deliver the best results for your business it is essential to understand the most effective ways to interact with your customers. We will assess your requirements and use our 35+ years contact centre experience to advise on the appropriate customer contact strategy and solution. Our assessment will be entirely honest and recommendations provided with ‘your’ best interest in mind, as after all your success is our success.
We use our highly skilled team of innovative customer contact experts, accredited knowledge-based processes and cutting-edge technology to deliver the results you’re looking for.
We connect, you thrive
Why Ant?
When it comes to selecting the right contact centre partner for your business, there are a number of key considerations. Experience, proof of success, professionalism, innovation, insight and intelligence are all essential barometers. Ant excels in all these areas.
People & culture
Our people are our greatest asset. We empower them to deliver exceptional customer experiences.
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Process & compliance
Our accredited knowledge-based processes enable us to deliver a consistently high standard of service.
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Technology, automation and AI
We harness technology to create customer-centric solutions that deliver results.
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Multilingual
We cover 20+ languages. Many of our advisors are native speakers and can operate across multiple channels.
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Customer contact experts
delivering outstanding experiences.
We believe our customer contact experts are a key differentiator for our business. We carefully select individuals who are right for their chosen role, whether it is sales or customer service. We then invest in their personal development and provide them with the latest technology and insight, to enable them to deliver truly outstanding customer experiences for our clients.
Technology
at the core.
Where innovation meets customer engagement excellence.
We understand that the key to successful customer engagement lies in technology-driven solutions. Our state-of-the-art contact centres leverage advanced communication platforms, predictive analytics, and artificial intelligence to create a seamless and personalised experience for each customer. By integrating these technologies, we optimise workflows, anticipate customer needs, and deliver solutions with unparalleled efficiency.
Join a thriving
business
We invest substantial amounts of time and energy in our team and even have our own dedicated academy. Are you looking to change career? Read more about what a career at Ant looks like.
At Ant, we truly care
about our people.
Omnichannel
solutions
Our technology-driven approach ensures an omnichannel strategy that works, enabling customers to engage with us through their preferred platforms – be it voice, chat, email, or social media. This flexibility enhances accessibility and responsiveness, fostering stronger connections between our clients and their customers.
Four locations
One team
Ant possesses a strong combination of the right talent and technology, helping to improve my bottom line and achieve my circulation goals. They offer top-notch customer service support, and are quick to take action when unexpected projects arise.
Access Intelligence
Over the years, Ant has contributed to the success of IHS Markit international business surveys, providing an excellent service. They were a very reliable partner, assisting us with timely data collection in foreign countries on a monthly basis, and always showed great commitment to meet our needs.
IHS Markit
We’ve been working with Ant for two years on predominantly acquisition activity, using a variety of lead gen channels (offline and online), to drive free issue leads. The CPA-based approach has been great for us, allowing us to scale up our contact centre function and to use Ant for bespoke large-scale campaigns, with really positive results.
Saga
Our partnership with Ant is a great one. They are very attentive to our needs and ultra-reactive. The team on the ground work with pace and pick up any training needs with ease. We’re looking forward to continuing working with you all.
Britvic
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Frequently Asked Questions
FAQs About Our Contact Centre
What is the role of analytics in a contact centre?
Analytics play a crucial role in enhancing the performance of a contact centre. By analysing data from customer interactions, organisations can identify trends, measure key performance indicators, and gain insights into customer satisfaction. This data-driven approach enables businesses to refine their strategies, personalise customer support, and ultimately improve the overall customer journey.
What are the key features of contact centre services?
Contact centre services boast several key features designed to improve customer interactions and optimise operations. These features include contact centre software that integrates with CRM systems to manage customer data, advanced analytics tools for performance monitoring, cloud-based contact solutions for flexibility, and multichannel contact capabilities that allow customers to reach out via their preferred method. Additionally, contact center agents are trained to provide personalised support, contributing to an overall enhanced customer journey.
How can businesses benefit from outsourcing their contact centre operations?
Outsourcing contact centre operations can provide numerous benefits for businesses, including cost savings, access to specialised expertise, and the ability to focus on core operations. By leveraging third-party providers, businesses can scale their services up or down based on demand, ensuring they maintain high-quality customer support without overextending resources. Furthermore, an omnichannel contact centre, like ours, comes equipped with advanced technology, expertise and analytics capabilities, leading to improved customer experience and satisfaction.
Are there different types of contact centers - How does a contact centre differ from a call centre?
A contact centre is a centralised office that handles a high volume of customer interactions through various contact channels, such as phone, email, live chat, and social media. Unlike a traditional call centre, which primarily focuses on inbound and outbound voice calls, a contact centre utilises an omnichannel contact strategy, allowing for a seamless customer experience across multiple platforms. This integration enhances customer support and enables your business to maintain better customer satisfaction by addressing inquiries more efficiently and with an approach that resonates with the customer.
Get in touch
Let’s talk
Looking to accelerate sales, improve customer retention or increase customer spend?
