Customer migration for leading international merchant service provider
Appointment generation for global banking institution
Our client’s objective was to migrate over 14,000 of their new customers onto a new payment platform and needed written authorisation from the merchant to proceed with the switch. If this wasn’t received in a matter of weeks then their accounts would be deactivated potentially causing a significant dent in our client’s customer base. After several attempts to make contact through post and email, ANT were approached to make contact by phone and within 6 weeks were able to successfully migrate 98% of customers onto the new platform. This highlighted the real value of telephone contact as opposed to just emails/mailers.