Why us
It takes experience, intelligence and market insight to fully understand customer requirements. We understand these needs better than anyone.
EXPERIENCE, INNOVATION AND INSIGHT
We’re not just a contact centre – we’re an experienced technology-driven partner dedicated to transforming customer engagement.
By leveraging advanced tools, artificial intelligence, customer insight and a commitment to excellence, we empower businesses to forge lasting connections with their customers. Join us on the journey to redefine customer engagement through innovation.
We create outstanding customer experiences by combining human talent with expertly built knowledge-based processes and cutting-edge technology. This enables us to design, build and deliver truly integrated scalable customer journeys that deliver.
We help businesses of all sizes to improve their customer experience. From small companies with big ambitions to leading global brands, we have the skills and scale to meet their specific requirements.
Our approach is always one of honesty and total transparency. As technology driven customer experience experts with multilingual and omnichannel capabilities we are perfectly positioned to meet your customer contact requirements. So, whether you’re looking for lead generation, sales support or outstanding customer service, we can help.
Empowered people
We recognise that our greatest asset is our people. Through a harmonious fusion of cutting-edge technology and insightful data, our team is empowered to deliver unparalleled excellence in customer engagement. Our commitment to equipping our expert teams with the latest tools and data-driven insights ensures that they operate at the forefront of industry innovation.
By embracing technology, we enhance our team's ability to understand, connect, and respond to customer needs with precision and agility. This synergy between our skilled workforce and advanced technology creates a dynamic environment where every interaction becomes an opportunity to exceed expectations and foster lasting connections with our clients and their customers.
At Ant, it's not just about technology - it's about empowering our people to deliver exceptional experiences that set us apart in the realm of customer engagement.
Accredited knowledge-based processes
Our accredited knowledge-based processes enable us to deliver a consistently high standard of service. They have been designed using industry recognised methodology – ISO9001, Agile and Six Sigma.
By optimising our workflows, implementing automation where appropriate and standardising procedures we’re able to handle a higher volume of enquiries with fewer resources. This not only improves the speed of issue resolution or sale, but also reduces operational costs and increases efficiency for our clients. Our knowledge-based processes give us the ability to adjust to changing business environments, market demands or client requirements.
These well-defined processes enable us to easily incorporate new technologies, scale operations and accommodate evolving customer preferences. This adaptability ensures that clients receive the flexibility needed to stay ahead in a dynamic business landscape.
Technology at the core
As a business, we understand the power of technology, automation and AI, and its importance in the evolution of customer contact interactions. We use technology to empower our customer contact experts, giving them the communication channels, insight and intelligence needed to deliver truly outstanding customer experiences.
Our technology gives us omnichannel capability, improves response time and enhances customer interactions. It acts as a mirror to our business, providing ourselves and our clients with real-time visibility of service performance and identifying potential areas of improvement.
Built for agility and speed
From the people we hire and develop, to the processes we build and the technology we use, our business is built to be agile. We can rapidly flex services when needed without impacting on the quality of customer interactions.
Our ability to flex and scale at speed is one of our key strengths. With over 35 years of experience, we understand what’s needed to deliver a consistent high quality of service at times of change.
Local company, international reach
We take pride in being a local business with a global impact. Situated in the heart of Sheffield, our roots run deep within the community, reflecting the rich tapestry of cultures that make our business diverse and dynamic.
Our workforce is a mosaic of talents, representing 20+ spoken languages, fostering an environment where cultural richness is woven into the fabric of our operations. This diversity is not just a testament to our inclusive ethos but also a strategic advantage, enabling us to connect with customers on a global scale. At Ant, we believe that embracing a multitude of perspectives fuels creativity and innovation, propelling us to deliver customer engagement solutions that transcend borders.
We are not just a local business - we are a global force, bridging cultures and languages to create meaningful connections worldwide.
Deep expertise
With over 35 years of experience, working with many global brands and delivering millions of customer interactions across multiple channels and in 20+ languages – you could say we really are experts in customer contact.
Our extensive experience is not just a timeline - it's a testament to our unwavering commitment to excellence and continuous evolution. Over the years, we have honed our skills, refined our strategies and adapted to the ever-changing landscape of customer interactions. This depth of experience positions us as a trusted partner for businesses seeking unparalleled insights and solutions.
At Ant, we leverage the collective knowledge gained from decades of navigating diverse industries, enabling us to tailor our approach to meet the unique needs of each client. Our journey is not just measured in years - it's marked by the countless successful partnerships and the lasting impact we've made.
Multilingual capability
We take pride in our exceptional multilingual capabilities, boasting proficiency in 20+ languages. Our diverse and talented team serves as a linguistic bridge, ensuring that every customer interaction is conducted with cultural nuance and authenticity.
Whether your target audience speaks Spanish, Mandarin, Arabic or any of the numerous languages we support, our team is well-equipped to engage seamlessly in their preferred language. This linguistic diversity not only broadens our reach but also deepens the quality of connections we forge on behalf of our clients.
Our commitment to breaking language barriers is a testament to our global mindset, enabling businesses to connect meaningfully with customers worldwide.
Meet the team
Our people are our greatest asset. Their expertise, knowledge and intelligence are a key differentiator between our business and competitors. We continually invest in their development and support their wellbeing, creating an engaged and highly motivated team.
Join a thriving
business
We invest substantial amounts of time and energy in our team and even have our own dedicated academy. Are you looking to change career? Read more about what a career at Ant looks like.
At Ant, we truly care
about our people.
Our academy
We’ve developed the Ant Academy, a comprehensive training and induction programme, to give all our new staff the best possible chance of success. When people join, they complete an induction, where they’re trained on soft and interpersonal skills prior to any specific project knowledge. They then receive ongoing training and support, through the programme, to help them to thrive within their roles.
Four locations
One team
Get in touch
Let’s talk
Looking to accelerate sales, improve customer retention or increase customer spend?
To discuss our effective sales and marketing solutions, please request a call back and we can book you in for a FREE consultation today.
