Business Continuity Management
Ant has been a trusted business continuity management partner for over 30 years, supporting some of the world’s best-known brands with managed business continuity services and rapid, reliable BCP plan execution. Our deep experience means we know how to keep your business moving when it matters most - ensuring stability, protecting reputation, and maintaining service across every channel during times of crisis.
Get crisis management support within 24 hrs*
✔︎ Support in 20+ languages
✔︎ 35+ years of industry experience
✔︎ UK based customer service specialists
*Once onboarded, we can start crisis management within 24 hours.
★★★★★ Customer-Rated Contact Centre
Keeping your customers connected - no matter what.
At Ant, we understand that even the most prepared businesses can face unexpected disruption. Whether it's a product recall, service outage, system failure, or major incident, maintaining customer communication is critical to protecting your brand. Our business continuity management solutions are designed to keep your services running and your customers informed - seamlessly.
As your risk management parter with 30+ years experience we are able to effectively identify potential threats and perform rigorous business impact analysis. We ensure you are in a strong state of preparedness, so we are able to react quickly to any disruptive incident your organisation may face, minimising fall out and reducing your recovery time.
Our partnership with Ant is a great one. They are very attentive to our needs and ultra-reactive. The team on the ground work with pace and pick up any training needs with ease. We’re looking forward to continuing working with you all.
Britvic
★★★★★
Why is Business Continuity Planning Essential?
In today's fast-paced environment, business continuity is more than just a contingency strategy. It's a proactive approach that ensures your organisation maintains operational efficiency, protects its reputation, and continues to serve customers – no matter what disruption occurs. Effective business continuity management is the foundation of long-term resilience.
A well-executed BCP plan will not only help you stay ahead of risks, but also improve customer experience by providing timely, accurate, and professional communication during emergencies. Our managed business continuity support means you’re always prepared – and always in control.
Trusted BCP Support Across All Sectors
Ant has provided comprehensive business continuity management support across a variety of sectors for over 30 years. We understand the unique challenges of each industry and tailor our services to fit your specific needs.
Our experience spans sectors including:
✔︎ FMCG
Managing product recalls and supply chain disruptions
✔︎ Retail
Handling outages and large-scale service disruptions
✔︎ Financial Services
Supporting regulatory compliance and crisis communications
✔︎ Telecoms
Managing service outages and customer triage
✔︎ Energy
Coordinating emergency response and outage management
No matter your industry, Ant has the expertise and resources to ensure your BCP plan is robust and effective when it's needed most.
Rapid Deployment and Seamless Integration
In the event of disruption, speed is essential. Ant’s business continuity management team is ready to be deployed at a moment’s notice. We integrate quickly into your existing systems – whether it’s your CRM, service desk platforms, or bespoke customer service tools.
Our trained teams take over critical customer communication tasks, from call overflow to managing complex crisis communications, ensuring a seamless transition with minimal downtime. We deliver managed business continuity that fits effortlessly into your operations.
How We Support You During a Crisis
When crisis strikes, every moment matters. Ant steps in with strategic business continuity management support to ensure:
✔︎ Emergency customer service support
We ensure customers receive the information and support they need, even when your core services are disrupted.
✔︎ Food recall management
Our food sector crisis expertise ensures communication protects customer trust.
✔︎ Outage response & service triage
We manage service disruptions efficiently with clear updates and responsiveness.
✔︎ Overflow management
Unexpected surges in demand are handled without compromising quality.
✔︎ Omnichannel Support
Phone, email, chat, and social media – our support spans all touchpoints to maintain business continuity during a crisis.
✔︎ Multilingual Support
With support in 20+ languages, we help maintain consistent communication in global and local incidents.
Ant’s services are tailored to your specific needs – no matter the crisis. We provide continuity that allows your business to focus on recovery while we manage the front line.
Key Benefits of Partnering with Ant for Business Continuity
✔︎ Experience & Expertise
30+ years delivering business continuity management support across industries.
✔︎ Scalability
From minor issues to national crises, we scale as needed.
✔︎ Seamless Integration
Our teams fit into your operations fast.
✔︎ Customer Loyalty
Protecting your reputation and brand trust through professional BCP plan delivery.
✔︎ Data-Driven Insights
Post-event reporting for improvement and future planning.
Post-Incident Support & Recovery
Once a crisis is over, the next phase begins: recovery and analysis. Ant helps you review your business continuity management response to evaluate success and improve your future strategies.
We provide actionable insights including:
✔︎ Call volume analysis
✔︎ Customer feedback review
✔︎ Response time and service quality metrics
This supports continuous improvement in your BCP plan and builds long-term resilience.
Why Choose Ant for Your BCP Needs?
Ant is your strategic partner in managed business continuity. We combine deep industry expertise, scalability, and technology integration to deliver effective business continuity management for any disruption.
By choosing Ant, you’re not just surviving disruption - you’re safeguarding your brand, customer loyalty, and long-term operational continuity.
Ready to Protect Your Business?
Your customers expect reliability - especially in times of disruption. With Ant’s business continuity management support, you can rest assured that your organisation will remain resilient, responsive, and reliable.
Get in touch today to discuss a tailored BCP plan built around your needs.
Meet the team
Our people are our greatest asset. Their expertise, knowledge and intelligence are a key differentiator between our business and competitors. We continually invest in their development and support their wellbeing, creating an engaged and highly motivated team.
Business Continuity Management
Frequently Asked Questions
FAQs About Business Continuity Management
What is business continuity management and why is it important?
Business continuity management (BCM) is a proactive planning process that ensures your organisation can continue operations during and after a disruptive event. It’s essential for maintaining service levels, regulatory compliance, and brand trust.
How does a BCP plan differ from a disaster recovery plan?
A BCP plan focuses on maintaining critical business operations during disruptions, while a disaster recovery plan is centred around restoring IT systems and data. Both are essential, but serve different functions in a full business continuity management system.
What industries benefit from managed business continuity services?
Any industry can benefit, particularly those facing compliance requirements, customer-facing operations, or complex supply chains. Sectors such as financial services, retail, FMCG, and telecoms often use managed business continuity solutions.
How often should a BCP plan be tested?
Regular testing is critical. We recommend evaluating your BCP plan annually or after any significant process changes to ensure all recovery strategies are current and effective.
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