Multilingual

The UK’s multilingual advantage: Sheffield’s unique position for outsourced contact centre services

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Corporate Social Responsibility

The crucial role of Corporate Social Responsibility in the contact centre industry

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AI-and-Automation

Empowering agents with AI and Automation

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FCA Consumer Duty Regulations

New FCA Consumer Duty

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Super Agents

The importance of Super Agents

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Subscriber strategies

Subscriber strategies – a time to focus

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3 tips to transform your customer experience

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The 3 Ways Customer Experience Will Change in 2022

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3 Secrets to Create ​​a Superior Customer Experience

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Why Calls are still Critical Marketing in 2021

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5 Tips to Build Customer Trust

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What is CX and why is it important?

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