People & culture
Our business is all about our people, so maintaining a positive, inclusive, ‘can-do’ culture is a key priority. We encourage transparency and embrace diversity.
Our people make
the difference.
We firmly believe that our people are the heartbeat of our business, forming the very foundations of exceptional customer service. Made up of a dedicated and skilled team, our professionals are not merely employees, but passionate ambassadors committed to delivering worldclass customer experiences. Their expertise, enthusiasm and unwavering dedication enable us to go above and beyond in meeting the unique needs of our clients and their customers. It's not just about technology or strategies - it's about the people who bring these elements to life. Our team's collective commitment to excellence transforms every interaction into an opportunity to exceed expectations, making us a trusted partner for businesses seeking not just service but genuine connections that endure.
A positive ‘can do’ diverse culture
Our business is all about our people, so maintaining a positive inclusive ‘can do’ culture is a key priority. We encourage transparency and embrace diversity.
We continually invest in the welfare of our staff. This includes putting our managers through Mental Health England training to become mental health first aiders. We have also invested in an independent 24/7 mental health helpline for staff and run quarterly HR drop-in sessions for people to attend.
Ant Academy - primed for success
We’ve developed the Ant Academy, a comprehensive training and induction programme, to give all our new staff the best possible chance of success. When people join, they complete an induction, where they’re trained on soft and interpersonal skills prior to any specific project knowledge. They then receive ongoing training and support, through the programme, to help them to thrive within their roles.
Language skills
We understand that language diversity, cultural awareness and compliance are pivotal to providing outstanding customer experiences and have built a comprehensive native-speaking multi-lingual omnichannel capability that covers 20+ languages.
Our presence in Sheffield, at the heart of this multilingual hub, underlines our commitment to delivering best in class service to our partners and their global customers.
Many of our clients take advantage of our 24/7 multilingual service, enabling them to widen their operational reach across Europe, Asia, the Middle East and the Americas to achieve international growth.
Flexible hybrid working
At Ant, we embrace the future of work with our flexible and adaptive hybrid working model, providing our clients with the freedom to choose the solution that best suits their preferences. While we excel in a dynamic hybrid environment that seamlessly blends remote and office-based work, we understand that each client has unique needs. Therefore, we offer the option for a purely office-based solution, allowing businesses to maintain a traditional approach if that aligns with their strategy. Our commitment to flexibility ensures that clients can harness the benefits of both worlds – the efficiency of remote work and the collaborative spirit of an office setting. We prioritise delivering solutions tailored to our clients' preferences, reflecting our dedication to fostering partnerships that work seamlessly for everyone involved.
Wellbeing – keeping healthy and happy
We prioritise the wellbeing of our staff, recognising that a healthy and fulfilled team is essential for delivering exceptional customer engagement. We’ve implemented a range of initiatives to support staff wellbeing. From comprehensive benefits to flexible work arrangements, we are committed to fostering an environment where our employees can thrive both personally and professionally. Our focus extends beyond traditional work-life balance, encompassing mental health support, professional development opportunities and a supportive community that values every individual. By investing in the wellbeing of our staff, we believe that we not only cultivate a positive and energised workplace but also enhance our team's ability to deliver outstanding service to our clients. We understand that a happy and healthy team is the foundation for sustained success and client satisfaction.
Committed to accessibility
We’re committed to making our workplace as accessible as possible to disadvantaged groups. Ant is a disability confident employer, which means we actively work to promote opportunities for employment to those disabled people who may otherwise be overlooked by other employers. We have achieved this by partnering with Kaleidoscope Group - a charitable organisation that seeks to redress this imbalance by offering disabled people access to the opportunities they deserve.
As our business operates a hybrid working model, we can offer a greater number of opportunities to people with disabilities.
Supporting veterans
We proudly uphold our commitment to supporting the armed forces community by being a signatory to the Armed Services Covenant. We recognise and value the skills, dedication and resilience that military personnel bring to the workforce. We actively provide opportunities for ex-military individuals seeking to transition into civilian life. We understand the unique qualities that veterans possess – discipline, leadership, and adaptability – and we believe in harnessing these attributes to drive success in our dynamic industry. By fostering a military-friendly environment, we not only honour our commitment to the Armed Services Covenant but also contribute to the professional growth and integration of ex-military personnel, empowering them to thrive in their post-service careers.
Meet the team
Our people are our greatest asset. Their expertise, knowledge and intelligence are a key differentiator between our business and competitors. We continually invest in their development and support their wellbeing, creating an engaged and highly motivated team.
Join a thriving
business
We invest substantial amounts of time and energy in our team and even have our own dedicated academy. Are you looking to change career? Read more about what a career at Ant looks like.
At Ant, we truly care
about our people.
Four locations
One team
Get in touch
Let’s talk
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