To learn more about our services, how to partner with us, or if you’re seeking support for yourself or a loved one, please get in touch with us – we’d love to hear from you!
NCCOP – National Contact Centre for Older People
Welcome to NCCOP: Empowering Older People, Supporting Caregivers, and Strengthening Communities
The National Contact Centre for Older People (NCCOP) is dedicated to improving the lives of older adults through innovation and collaboration. By working with partners like Age Care Technologies (ACT), we bring cutting-edge digital tools and personalised support services for older individuals, their families, providers of products and services, and the wider community.
Our Partnership with Age Care Technologies
NCCOP is proud to partner with Age Care Technologies (ACT) to offer a comprehensive service that addresses the unique needs of older people. ACT’s digital tools help identify and respond to the top threats to health, independence, and wellbeing in older age, including declines in physical and mental health, wellbeing, and environmental threats. Support is tailored to the priorities of older people, focusing on key threats such as falls, cognitive decline, and depression. Research has shown that ACT’s tools can add an average of one extra year of good quality life, reducing the need and cost of health and care services.
Together, we ensure that older adults can access the care and resources they need to age confidently and independently. Our combined effort includes:
• ACT® Assess: A globally validated tool based on over 30 years of research that helps identify individual concerns.
• ACT® Connect: Personalised signposting to the best sources of information and local services for optimising health, independence, and well-being in old age.
• ACT® Report: A summary report for the older person, with a copy for their health records, detailing concerns, priorities, sources of support, carer support services, information resources, social networking, and significant risks.
• ACT® Insight: Data-driven analysis about the needs, risks, quality of life, and resource
requirements to improve healthy life expectancy in ageing populations.
What We Do
At NCCOP, we specialise in bridging the gap between the needs of older individuals and the businesses that serve them. Our primary focus is to work with corporate partners - such as insurers, pension providers, and large employers - providing them with the insights and tools needed to support older people effectively. By leveraging Age Care Technologies' (ACT) advanced digital solutions, we enable organisations to deliver targeted services that enhance the quality of life for their older customers, employees, and communities.
We work with businesses to:
• Understand Needs: Provide data-driven insights into the top risks affecting older people, such as environmental threats, falls, and cognitive decline.
• Develop Tailored Solutions: Collaborate with organisations to create personalised strategies that address specific challenges faced by older adults.
• Enhance Service Delivery: Equip organisations with tools to connect their customers to relevant local services, health resources, and support networks.
• Strengthen Community Impact: Use research and reporting to support businesses in fostering resilience and independence among ageing populations, creating benefits for both individuals and the broader community.
While our services ultimately benefit older individuals, we focus on empowering businesses to enhance their offerings and support ageing populations more effectively.
Our Mission
Our mission at NCCOP is to empower businesses to play a leading role in improving the health, independence, and wellbeing of the ageing population. We aim to support older individuals and their families by providing valuable information and connections while ensuring that older adults have access to the best care and services. Through the use of innovative technology, we strive to enhance how services are delivered, making a meaningful impact and empowering older people to live fulfilling lives with dignity and independence.
We focus on:
• Prevention: Identifying and addressing concerns before they turn into crises.
• Connection: Linking older people to local resources and supportive networks.
• Community Impact: Collaborating with key partners to create stronger, more resilient communities for all ages.
Why Choose NCCOP?
For Older People and their Families
We provide a range of services that help older individuals maintain their independence, stay connected, and access the support they need.
For Providers of Products and Services to Older People
We support providers of products and services by ensuring that older people have access to the best information, advice, and services to maintain their health, independence, and wellbeing.
For Communities
Our data and insights support community-level planning and development to ensure that ageing populations are well supported and resilient.
