Omnichannel Customer Experience
Omnichannel customer experience is where we redefine excellence in customer interactions. With our expertise and dedication, we empower businesses to elevate their customer experience by connecting with customers anywhere, anytime, across all channels.
Get a dedicated Account Manager and be operational within 24 hrs*
✔︎ Support in 20+ languages
✔︎ 24/7 customer service support
✔︎ 35+ years of industry experience
✔︎ UK-based call centres
*We will onboard you with a dedicated account manager and can have you up and running within 24 hours.
★★★★★ Customer-Rated Contact Centre
Ant possesses a strong combination of the right talent and technology, helping to improve my bottom line and achieve my circulation goals. They offer top-notch customer service support, and are quick to take action when unexpected projects arise.
Access Intelligence
⭑⭑⭑⭑⭑
Our partnership with Ant is a great one. They are very attentive to our needs and ultra-reactive. The team on the ground work with pace and pick up any training needs with ease. We’re looking forward to continuing working with you all.
Britvic
⭑⭑⭑⭑⭑
Elevating your customer experience
We pride ourselves on being more than just a service provider - we are your trusted partner in nurturing meaningful customer relationships. By engaging in effective omnichannel customer relationship management, you can elevate user experience and drive satisfaction. Our approach and the transformative omnichannel experience solutions we offer will enable your business to deliver outstanding customer interactions, increase First Time Resolution (FTR) rates, and strengthen customer loyalty.
Tailored approach
We understand that every business is unique, with its own set of challenges and objectives. That's why we don't believe in one-size-fits-all solutions. Instead, we take the time to understand your specific needs and tailor our services accordingly. Whether you require omnichannel support, sales assistance, or technical troubleshooting, we have the flexibility and expertise to adapt to your requirements seamlessly.
Expert team
Our greatest asset is our team of dedicated professionals, passionate about delivering exceptional customer service. From seasoned industry veterans to fresh talents, each member of our team is supported by our commitment to ongoing training to ensure they possess the knowledge and skills necessary to represent your brand with authenticity and professionalism. With Ant, you can rest assured that your customers are in capable hands.
Advanced technology
We understand that technology-driven solutions are key to successful customer engagement and providing a seamless omnichannel customer experience. Our state-of-the-art contact centres leverage advanced communication platforms, predictive analytics, and artificial intelligence to create a personalised and consistent experience for each customer. By integrating these technologies, we optimise workflows, anticipate customer needs, and deliver solutions with unparalleled efficiency.
Scalable omnichannel solutions
Whether you're a startup looking to establish your customer service operations or a national corporation seeking to extend your reach, our scalable solutions can accommodate businesses of all sizes. We have the resources and infrastructure to scale our operations according to your evolving needs, ensuring that you always receive the level of support required to delight your customers and drive business growth.
Enhanced Accessibility and Responsiveness
Today’s customers expect instant, seamless communication - wherever and however they choose to engage. We recognise the importance of having an omnichannel communication capability and will provide your business with the platform it needs to engage with customers over phone, email, chat and social media. This versatility means that you can connect with your customers in a way that suits them best, fostering a sense of convenience, satisfaction, and a seamless experience that enhances the overall customer journey. Our communication platforms are built using the latest cutting-edge technology, which means your business benefits from innovation and insight without a significant outlay.
Data-driven insights
Understanding your customers' preferences and behaviour is essential for delivering exceptional service. That's why we harness the power of customer data analytics to gain valuable insights into customer satisfaction, interactions, trends, and patterns. We can identify areas for improvement, optimise our omnichannel strategies and anticipate your customers' needs, ultimately enabling you to make informed decisions that enhance the overall customer experience.
Multilingual capability
We take pride in our exceptional multilingual capabilities, boasting proficiency in 20+ languages. Our diverse and talented team helps you to connect to international markets, ensuring that every customer interaction is conducted with cultural nuance and authenticity.
Whatever your requirements are, our team is well-equipped to engage seamlessly in their preferred language. This linguistic diversity not only broadens our reach but also deepens the quality of connections we forge on behalf of our clients.
Continuous improvement
We believe that excellence is not a destination but a journey. That's why we are committed to continuous improvement in everything we do. We regularly gather feedback from both our clients and their customers, allowing us to identify areas of strength and opportunity. By embracing a culture of learning and innovation, we ensure that our omnichannel marketing services remain at the forefront of industry standards, driving sustained success for your business.
Trusted partners
To our clients we are more than just a service provider – we are their trusted partner in delivering exceptional customer experiences. With our tailored approach, expert team, advanced technology, scalable solutions, data-driven insights, continuous improvement and cost-effective offerings, we are committed to helping clients' businesses thrive. Contact us today to learn how we can transform your customer service experience and drive lasting success for your business.
Meet the team
Our people are our greatest asset. Their expertise, knowledge and intelligence are a key differentiator between our business and competitors. We continually invest in their development and support their wellbeing, creating an engaged and highly motivated team.
Join a thriving
business
We invest substantial amounts of time and energy in our team and even have our own dedicated academy. Are you looking to change career? Read more about what a career at Ant looks like.
At Ant, we truly care
about our people.
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One team
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Looking to accelerate sales, improve customer retention or increase customer spend?
Omnichannel Customer Experience
Frequently Asked Questions
FAQs About Omnichannel Experience
What makes Ant different from other omnichannel service providers?
We combine people, technology and insight to deliver a seamless customer experience. With 35+ years of industry expertise, UK-based contact centres, and a tailored approach, we’re more than a service provider—we’re your trusted partner in customer experience.
What is omnichannel customer experience?
Omnichannel customer experience means your customers can engage with your business across all channels – including phone, email, live chat, social media, and more –without disruption. It creates a seamless journey where every touchpoint feels connected and consistent.
How can omnichannel customer service improve customer satisfaction?
By providing support on the platforms your customers prefer, omnichannel customer service creates a better customer experience. It helps reduce wait times, boosts first-time resolution rates, and strengthens customer loyalty by offering a consistent and personalised service.
What are the benefits of using an omnichannel approach?
An omnichannel approach enhances customer engagement by delivering a seamless experience across multiple channels. It helps improve customer retention, increases customer satisfaction, and ensures your team has access to real-time customer data for smarter interactions.
Is an omnichannel strategy suitable for small businesses?
Yes. Our scalable omnichannel services are designed to support businesses of all sizes. Whether you're a startup or an established company, we tailor our customer support solutions to fit your needs, helping you grow without compromising on customer service quality.
What channels are included in your omnichannel services?
We support a wide range of customer interaction channels including phone, email, live chat, SMS, and social media. This allows your business to deliver a consistent, seamless customer experience across all communication platforms.
How do you use customer data to improve the experience?
We use customer data and feedback to understand behaviour, spot trends, and optimise your omnichannel strategies. This helps you create more personalised experiences, improve customer support, and make informed decisions that enhance overall satisfaction.
What industries can benefit from omnichannel customer service?
Our omnichannel solutions are trusted by clients across sectors like retail, utilities, finance, publishing, and more. If you want to improve customer loyalty, streamline the customer journey, and deliver a seamless omnichannel experience, we can help.
How quickly can we get started?
You’ll be assigned a dedicated account manager and can be up and running within 24 hours. Our onboarding is quick and efficient, ensuring no disruption to your customer service delivery.
Do you offer support in other languages?
Yes. We provide multilingual customer support in 20+ languages, helping you create a better customer experience for international audiences and build relationships across all markets.
To discuss our effective sales and marketing solutions, please request a call back and we can book you in for a FREE consultation today.
