What we do
Through innovation, we redefine customer engagement and help grow brands across the world.
EXPERIENCE, INNOVATION AND INSIGHT
Our understanding of customer needs is unrivalled.
Our skilled team of experts find and harness the insights needed to craft experiences that both resonate with customers and help accelerate sales. We create experiences that go beyond the norm, combining talented people with technology to design, build and run truly integrated scalable customer journeys.
No matter if you're an ambitious startup or a prominent international corporation, we're more than just a local presence – we're accessible to all, everywhere. Regardless of the complexity of your customer engagement, be it across various channels, technologies, or even continents, we have the solution for you with our business process outsourcing services. We operate behind the scenes of the brands you trust, so it's likely we've already crossed paths!
Design
The design stage of any client engagement is critical. To achieve success, we firstly we assess your objectives and business goals. We use our experience, knowledge, expertise and strategic capability to provide constructive feedback and a fresh perspective. We evaluate ways to transform customer engagement with your brand, defining what good looks like. We provide insight into your market and the voice of your customer, looking at ways in which you can work smarter, faster and deliver worldclass experiences that drive revenue and increase brand loyalty.
Build
Once a strategy has been developed, we then start to build the engagement process. We combine the perfect mix of skilled professionals, robust tried and tested processes and cutting-edge technology, to transform your CX operations from front to back. We use our expertise to modernise, integrate and automate your customer journeys, giving you peace of mind that they are built on robust scalable infrastructure.
Deliver
Now we’re ready for lift off! Our expert team is ready to engage with your customers across their channels of choice, answering questions directly or through automation, resolving problems and driving revenue. We oversee and manage the technology required for your CX operation, providing you with a real-time view on performance and using the data and insights to deliver you a truly worldclass service.
Meet the team
Our people are our greatest asset. Their expertise, knowledge and intelligence are a key differentiator between our business and competitors. We continually invest in their development and support their wellbeing, creating an engaged and highly motivated team.
Our academy
We’ve developed the Ant Academy, a comprehensive training and induction programme, to give all our new staff the best possible chance of success. When people join, they complete an induction, where they’re trained on soft and interpersonal skills prior to any specific project knowledge. They then receive ongoing training and support, through the programme, to help them to thrive within their roles.
Four locations
One team
Get in touch
Let’s talk
Looking to accelerate sales, improve customer retention or increase customer spend?
To discuss our effective sales and marketing solutions, please request a call back and we can book you in for a FREE consultation today.
